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Job application - Transport Operations Coordinator (weekdays)

Transport Operations Coordinator (weekdays)

London Heathrow

We are looking for a proactive and enthusiastic individual to join our Transport Operation in a 4 on 4 off position. You will
be working within a 24 hour, 7 day a week Aviation Logistics company and its subsidiary Commercial Vehicle Rental
company servicing London Heathrow.

As a Transport Operations Coordinator, you will be responsible for the smooth running of our transportation and
communications operation. On a day-to-day basis you will be liaising with your co-workers, customers, our warehouse and
management teams and our drivers to ensure we deliver an impeccable service.

Mixed Freight Services Ltd is a Civil Aviation Authority regulated and licensed logistics company. We engage ourselves in
the transportation, handling and screening of Import, Export and General Cargo within the United Kingdom.
The successful applicant will be working within our 24 hour, 7 day a week operation and will also support our subsidiary
Commercial Vehicle Rental company servicing London Heathrow.

Days and Hours of work:

  • Monday to Friday
  • 7:00 to 19:00

Job types:

Full-time, Permanent

Salary:

£21,060.00 - £23,400.00 per year

Holidays:

28 days per year inc. bank holidays

Pension:

Yes, NEST Employer 3% Employee 5%

Duties will include:

  • Allocating vehicles and drivers to customers’ jobs in line with customer specifications.
  • Despatching and de-briefing of drivers to and from their daily tasks.
  • Consistent and accurate use of our technological operational systems and standard operating procedures (training will
    be provided).
  • Maintaining regular contact with drivers to facilitate customer progress reports and anticipate delays.
  • Updating customers with progress reports and any extra charges incurred.
  • Assisting with customers/visitors at the reception desk.
  • Responding to incoming calls and emails within a satisfactory time frame.
  • Addressing any disputes from customers/clients.
  • Creating a good rapport and long-lasting relations with valued customers.
  • Communicating with the team to maintain service standards and promote excellent customer service.
  • Developing productive relationships between departments, colleagues and customer relations.
  • Effective delivery and receival of operational handovers.
  • Reporting to Operations Manager.
  • General administrative tasks.
  • Complying with health, safety and security at work.

Skills needed:

  • The ability to multi-task.
  • Teamwork: working with peers, learning and sharing new ideas/experiences.
  • Motivation & perseverance.
  • The ability to maintain calm under pressure.
  • Excellent communication skills, the ability to communicate effectively in both spoken and written English.
  • IT skills.
  • Ability to problem solve and use your initiative.
  • Organisation and punctuality.

If this vacancy is of interest to you, please apply and we will contact you as soon as we can.
We are also happy to answer any questions you may have.

We look forward to hearing from you.

Please use the form below to apply for this role